FREQUENTLY ASKED QUESTIONS

1. IF I AM RUNNING LATE TO AN APPOINTMENT, WHAT DO I NEED TO DO?

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IF YOU ARE LATE PLEASE CONTACT ME VIA PHONE OR TEXT AS SOON AS POSSIBLE. 

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2. IF I AM LATE FOR AN APPOINTMENT, AM I REIMBURSED TIME? 

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REIMBURSED TIME IS NOT GUARANTEED! IF POSSIBLE THE TIME WILL BE PROVIDED AT THE DISCRESSION OF THE PHOTOGRAPHER(S). PLEASE ASSUME THAT YOUR TIME IS ALL THE TIME YOU HAVE! 

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3. IF A SESSION IS BOOKED AND THE WEATHER ISN'T PERMITTING ON THE SESSION DAY? WHAT WILL HAPPEN? 

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IN THE EVENT A SESSION IS CANCELLED DUE TO INCLIMENT WEATHER, THE PHOTOGRAPHER WILL RESCHEDULE THE SESSION AT THE EARLIEST AVAILIABLE SLOT. 

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4. IS A FULL PAYMENT NEEDED TO BOOK A SESSION? 

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NO, A FULL PAYMENT IS NOT NEEDED TO BOOK. FOR WEDDINGS THERE IS A $250.00 BOOKING FEE, AND FOR ALL OTHER SESSIONS THE BOOKING FEE IS 30% OF YOUR FINAL FEE. 

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5. IF I CANCEL, WILL I GET A REFUND? 

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IN THE EVENT THE CLIENT CANCELS A SESSION, NO, YOU WILL NOT BE REFUNDED. IN THE EVENT THE PHOTOGRAPHER NEEDS TO CANCEL, YES, YOU WILL BE REFUNDED IN FULL. 

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6.IF THERE ARE ANY CANCELLATIONS DUE TO UNCONTROLLED CIRCUMSTANCES, WILL I GET A REFUND? 

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YES. FOR CASES SUCH AS COVID-19, PANDEMIC CIRCUMSTANCES AND GOVERNMENT SHUT-DOWNS THE CLIENT WILL BE COMPLETELY REFUNDED. THE REFUND WILL BE AFTER A POSSIBLE RESCHEDULING AND IF THIS ISN'T POSSIBLE OR WANTED THEN YOU WILL RECEIVE A REFUND. 

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7. HOW DO I SELECT PHOTOS FOR MY BOOKS AND PACKAGES? 

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CHECK OUT THE DOCUMENT ATTACHED FOR INSTRUCTIONS! 

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8. HOW QUICKLY WILL I RECIEVE MY PHOTOS AFTER A SESSION? 

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YOU WILL HAVE THE DIGITAL PHOTO LINK NO LATER THAN A WEEK AFTER THE SESSION. 

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9. HOW LONG DOES IT TAKE FOR BOOKS TO BE READY? 

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3 WEEKS.

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10. WHAT IS THE STARTING PRICE FOR WEDDINGS? 

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-$800.00

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11. CAN I PROVIDE THE LOCATION FOR YOU? OR DOES THE CLIENT HAVE TO SELECT? 

-YES! I  CAN PROVIDE THE LOCATION. I ALSO WILL PROVIDE YOU WITH A LOCATION SUGGESTION SHEET. 

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POSSIBLE SESSION PACKAGE QUESTIONS:

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-UNLIMITED COLOR CORRECTED PHOTOS-WHAT DOES THIS MEAN?

OLIVIA B. PHOTOGRAPHY WILL NOT PROVIDE RAW IMAGES. ALL PACKAGES COME WITH UNLIMITED COLOR CORRECTED PHOTOS AND A SPECIFIC NUMBER OF FULL EDITS.

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WHAT IS THE DIFFERENCE BETWEEN RAW, COLOR CORRECTED AND FULLY EDITED IMAGES.

TAKE A LOOK AT THE IMAGES BELOW. 

IN THE FINAL EDITS HAIR FLYAWAYS, BLEMISHES AND OILY SKIN HAS BEEN EDITED IN THIS PHOTO. WE LIKE ALL EDITS TO BE CLEAN AND NATURAL. 

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WHAT DOES "ON-LOCATION' MEAN? 

-THIS IS ANY LOCATION THAT IS NOT IN STUDIO. WHEN WE ARE AT A LOCATION, THE PHOTOGRAPHERS CREATE A NUMBER OF DIFFERENT BACKDROPS WITH THE LOCATION WE ARE USING. 

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HOW WILL I GET MY FLASH-DRIVE?

-ALL PACKAGES WILL EITHER BE DROPPED OFF OR MAILED TO THE LOCATION YOU PROVIDED TO THE PHOTOGRAPHER.

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CAN I SHARE MY PHOTO LINK? 

-ALL PHOTO LINKS ARE SHARABLE. ANY PERSON YOU SHARE YOUR LINK WITH WILL NEED THE PASSWORD TO VIEW OR DOWNLOAD YUOR SESSION PHOTOS. 

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HOW DO I REDEEM MY COUPON CODE?

-IF YOU HAVE A COUPON CODE, YOU MAY SELECT (REDEEM CODE) AT THE TIME OF BOOKING TO SEE HOW MUCH YOU WILL SAVE! 

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AM I ABLE TO COME EARLY TO GET PREPPED/DRESSED. 

-YOU ARE ABLE TO COME EARLY IF YOU LIKE BUT YOU WOULD NEED TO ADD "EARLY ARRIVAL PREP TIME" TO YOUR PACKAGE. IN THE EVEN YOU DO NOT ADD THIS TO YOUR SESSION AND COME AT THE SCHEDULED TIME, YOUR PREP TIME WILL BE DEDUCTED FROM YOUR SESSION TIME. ANY TIME LOST MAY NOT BE REIMBURSED. 

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IF YOU HAVE ANY MORE QUESTIONS THAT HAVE NOT BEEN ANSWERED PLEASE FEEL FREE TO CONTACT US!

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